For the SkillMatch application, which I designed, i carried out a complete Product Design process based on a Design Thinking approach. This process included user research, problem definition, user journey mapping, UI design, and the creation of a design system, in order to build a user-centered.
The project was born from the observation that it is often difficult to quickly find a qualified and trustworthy tradesperson, adapted to one’s location and specific needs.
To better understand real user expectations, I conducted a research phase that included an in-depth benchmark of applications from various sectors (services, mobility, and networking) as well as an analysis of the behaviors and needs of the two main target groups: clients and artisans.
The main challenges were to design an experience that remained smooth and intuitive despite the diversity of user profiles and to structure clear user journeys enabling quick and effective connections.
I then created user flows and wireframes to model the key paths, followed by the development of a complete design system (components, variants, and styles) to ensure both visual and functional consistency.
Finally, i completed the project with a modern art direction supported by custom illustrations, giving SkillMatch a strong and distinctive visual identity
PROJECT OVERVIEW
SkillMatch is the ideal app to simplify finding qualified artisans in your area: electricians, plumbers, carpenters, landscapers, and many more. You can easily spot available professionals nearby for quick assistance. Each artisan has a detailed profile featuring their specialties and pricing for clear and transparent comparisons. Book an appointment directly through the app and communicate in real time with the artisan via the integrated messaging feature. Receive notifications to track your appointments and access your service history for future needs.
The task was to conduct research and design a user-friendly app with clear navigation and modern visuals.
PROBLEM STATMENT
Hard to quickly find a trusted artisans nearby for the service needed
Lack of transparency regarding reviews, pricing, and service quality
Time wasted for users who have to contact several tradespeople before finding one available
Lack of visibility for independent tradespeople, who struggle to stand out despite their skills
CHALLENGE
Create a smooth and intuitive experience despite the diversity of user profiles, artisans & clients
Structure user journeys to make searching and connecting quick and efficient
Design a coherent design system to ensure consistency and simplicity across all interfaces
OBJECTIVES
User side: allow everyone to quickly find a nearby, qualified and reliable artisans through a simple and transparent interface
Artisan side: provide a clear and modern platform to showcase their skills, receive requests, and increase their local visibility.
Product side: deliver a smooth, modern, and consistent experience, demonstrating a complete UX/UI approach, from user research to final visual design
Audience profile: Young professionals starting at 25 to seniors up to 75, will use SkillMatch to find artisans like plumbers, electricians or mechanics to meet their specific needs. Younger users seek quick reliable services for their homes or vehicles, while older users value professional expertise for durable and secure maintenance of their belongings. In both cases the app provides easy access to qualified artisans ensuring quality service for added peace of mind and safety every day
